Mark Rohr
The City of League City is encouraging residents to try the newly improved 311: League City Listens Service. City Manager Mark Rohr worked with staff to revamp the system after several complaints from residents about slow response.
Rohr appointed a committee of employees who spent three months working on the system, creating standard operating procedures and training staff. “311 was a topic of discussion at the very first meeting I had with homeowners,” said Rohr. “I promised citizens that we would take a look at the system and work to find opportunities to make it a more effective source for reporting issues and requesting action.”
311 is an easy way to get information fast and get problems resolved. The service, which became available in League City in March 2008, allows residents to call 311 from a landline phone or a cellphone within the city limits. Citizens can also utilize the City website to submit service requests at www.leaguecity.com/311 or utilizing the request tracker iPhone app.
Hours of Operation
A Call Operator is available between the hours of 8 a.m. and 6 p.m. Monday through Thursday and 8 a.m. to noon on Friday. When a resident dials 311 he will be connected to City Hall and a call operator will receive his information. The information that will be requested includes, but is not limited to, name, location, and a contact number and request.
What to Expect
What residents can now expect from 311 is assurance the problem will be addressed in a timely manner. Once a work order is created, it is sent to the appropriate department. That department will contact the resident within three business days. To help maintain the integrity of the system an automated escalation system has been set up to help staff track the progress of the requests. Residents also have the ability to track the request until the issue is resolved.
Examples of 311 requests:
- Complaints regarding trash pickup
- Sidewalk repairs
- Potholes
- Abandoned Cars
- Problems with water service
